This establishment by far has the worst customer service ever. Ive only been to 12west twice before last night and from my previous experiences, I swore I would never go back. Unfortunately, a close friend insisted to have her birthday there as she had never been before. Making guest list alone was a headache (Sent an email with the number of people attending. They replied back asking for full names of everyone and upon approval, complimentary cover. We never got a response back).Fast forward to last night (April 28, 2018) when we arrived. Approached the woman working the front who handles the line. I asked her which line was guest list and wanted to see if we had been approved. She pointed to the guest list line and then pointed to the bus line. Ive never heard of that before so I asked what the bus line was, to where she responded, exactly my point, if you dont know what the bus line is, then go stand in the other, and turned her back towards me. I did not bother to argue with her, she didnt even check to see if our guest list had been approved. Instead of waiting we all just decided to leave. This place has always been hyped up for no reason. I think because the cover and drinks are overpriced people just assume they'll have amazing service and a great time but I wouldnt ever recommend it to anyone. Save yourselves the trouble, there are plenty of amazing places that have a great atmosphere in Vancouver.
You come to this place if you want to get stabbed there door men brag they are gang members and u work to protect the country these guys dont appreciate it but Vpd is a there door step every night go figure they should be closed down just like Drais was closed down
Ordered a 405$ ( plus tip) bottle of vodka in VIP last weekend, the server poured 5 drinks and disappeared. I was not able to find her until about an hour after she poured our first drinks. when I was finally able to track down our server she tried to tell me that I never bought a bottle, and they had no idea what I was talking about. I wasn't able to truly voice my frustration as they would just have bouncer throw me out of the club. The shadiest and most unprofessional situation I've ever been put into in a club. I'm out 445$ and will not be returning again.
Twelve West is the best nightclub in Vancouver hands down. It had great music and great service (especially the bartender). I had a great time and will definitely be back.
Worst experience. Absolutely not good for big party. Fraud us to pay more for the entrance fee. The manager did not take responsibility. Charging us way more than promised. If I can give 0 star, I will.
Twelve West is a Canadian Night Club based in Vancouver, British Columbia. Twelve West is located at 1219 Granville St, Vancouver, BC V6Z 1M6, Canada.
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