We had a bad roof leak that started late on a Saturday night. After leaving many messages for the companies advertised as open 24/7 and performing emergency repairs, we were left with no responses on Sunday. Millwall Roofing was listed as closed on Sundays, but it had excellent online ratings- so left them a message as well. The call was returned within 15 min and Darrell was already at the house in less than 2 hours. We received very thorough inspection, explanation of all issues and emergency repair- all very promptly, professional and at a far less than expected (based on other companies) cost! The roof was sealed and stopped leaking, which prevented a far worse damage as heavy rain continued and the situation was getting very dire- so, here the timing and Darrell's skills were everything. Further pleasant surprise was that there was absolutely no pressure to commit to further repairs with Millwall Roofing and no salesman pitch- we were left with great timely service and well explained open-ended options on how to proceed further. When we will need roof repairs/replacement in the future, Millwall Roofing will be our first place to call, as their response time, service and price were the best all around.
My shed roof was recently re-done by Darrell and his team and we were very satisfied with all aspects of the job. His initial quotation was thorough and he was more responsive then several other companies I contacted. The quote was competitive and he was not high pressure in the least. Communication was prompt and the new roof itself looks fantastic. I appreciated that they dealt with the wasp nest for me prior to taking the old roof off. The crew was friendly, polite and didn't mind answering my questions as they were finishing up the job. I would absolutely recommend Darrell and Millwall Roofing to anyone looking for a new roof!
Darrell recently helped me replace my roof and I am thoroughly pleased with it. I had several roofers who bid and his was one of the most competitive. He described the work in advance and briefed me on any changes with explanations. The clean up was adequately done, too. Yes, i would recommend them.
Very unprofessionalIn May 2018 we got a quote from Millwall Roofing to re-shingle our roof. We of course got quotes from various roofers. When we contacted Millwall to say that we would like to go ahead with them, since their quote was the best and included chimney work, Darrell asked us what the other quotes were. We thought this was unusual, and just stated that his was the lowest. He then said he wanted to revisit the price. After stating that he should stick to his quote, he finally agreed to do so. Since we have a rental suite in our house, we decided to postpone the work until September, when we would leave it vacant so as not to disturb the tenants. We told Darrell this, and he said he had one job scheduled for just after Labour Day, and that he would do our roof next. When we contacted him in early September to firm up a date, he said that he was now not available until October. We reminded him that we had arranged this months in advance, and that we had left the rental suite empty (and lost one months rent), so that the job could be done. He refused to honour his commitment to do our roof as planned. In our view, the attempt to revise his original quote, plus inconveniencing us in relation to our rental suite when we had planned the work months in advance, are both very unprofessional.
Darrell and his crew did an amazing job on our family home. The quote was competitive and the new roof looks awesome. Millwall Roofing also cleaned our gutters and garden thouroughly. I would not hesitate to recommend this company.
Millwall Roofing is a Canadian Roofing Contractor based in Vancouver, British Columbia. Millwall Roofing is located at 2090 W 1st Ave, Vancouver, BC V6J 1G8, Canada.
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