Guys on counter was awesome. I had 3 deadbolts to rekey and they did within 10 minutes. Jd explained me about the high security locks veryeasy way and cut a couple of keys within a second.
Has difficulties with simple key cutting! Have done business there before and was always happy with service, so I went back for a more precise job of cutting a pair of chipped car keys. Both keys were cut wrong and didn't work. Likely the original master key was put in wrong, and not enough checking was done. Technician was very apologetic, and tried to find a solution, replacement or compensation for fairly expensive keys. After leaving I got a call back to return to talk to the "manager". Upon meeting this manager, I was told that it was essentially my mistake for giving the work to them, and they should not be offering any compensation at all. This is nominally a well equipped shop, but there are others around, and I won't deal with thise guys ever again.
We made an error - Action Lock corrected it. They're by far the best in the business. They communicated with me every step of the way. Highly recommend.
I have been coming here for over 20 years. This business gives great honest service. I recommend them to anyone.
I called at 7:30 am after locking myself out. Was greeted in a very pleasant and understanding way. Even though it was too early for the technicians to be out, I was told one would call ASAP. It was less than 10 minutes later when I got the call. Luckily, I had managed to track down my spare keep with the strata council so I cancelled the call out, but based on that level of service, I wouldn't hesitate to contact them again if I needed to (hopefully during business hours!!). Thank you so much.
Action Lock & Security is a Canadian Locksmith based in Vancouver, British Columbia. Action Lock & Security is located at 8866 Hudson St, Vancouver, BC V6P 4M9, Canada.
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