I'm not happy that I have to write this review because I always enjoy my experience at Fairmont Hotel, unfortunately, that wasn't the case with the spa. The massage I received was not what I expected at all, it fell a little short. Also, I am a huge advocate of having amazing customer service and they did not have that.
I will definitely visit again. Awesome customer service from Holly and Nina! However the girls at the front desk didn't really seem to know what they were doing. Holly was great and really knew her stuff. I've been to many spas before and I can definitely say that this was the best experience I've had! Relaxing and I would recommend to anyone.
I booked a couples massage at absolute spa at the Fairmont Vancouver for my husband and I as we were going to be in the city for holiday. I saw that the spa didn't have great reviews on Google so I was a bit nervous about how our experience would be. When we got to the spa we were greeted and after we filled out medical forms we were shown to the change rooms and waiting area. Our RMTs we so nice and the room was very relaxing. They were very professional and attentive and the massage was great. After the massages were over they provided a nice snack of banana bread and yogurt. There was apparently a steam room but we couldn't find it so we changed and left. It was a very relaxing experience. The spa was not busy as we went mid day on a Friday. It was quiet and clean and the staff were nice.
Only put 1 star because I had to.Horrendous customer service. I called and gave my visa over the phone to pay for a spa package for my girlfriend. At the end of her treatments, not only did they show her the bill, which is a complete lack of discretion, they wouldn't let her leave without paying.I showed up and paid immediately, not realizing they didn't actually put through the payment, even though I received an email confirmation of my order. If they needed payment, they should've called the name and number they had on file. It's embarrassing for my girlfriend, and makes me look bad.Because I needed to be there, we ended up being late to the rest of our evening out, and really putting a spoil to the night for what's suppose to be a special birthday for her. Upon emailing my concerns with the lack of professionalism and customer service, the Manager called me and gave me a VERY half-assed apology, and the entire time trying to justify her receptionist as opposed to accepting responsibility and trying to make it right, in ANY capacity. I wasn't a penny pincher, and didn't need a reimbursement, but some sort of genuine apology to myself and my girlfriend would've gone a very long way.I would never go back, and would never recommend this spa at the fairmont location to ANYONE looking for a stress-free experience.Davinder was the customer service rep, and I THINK Wendy was the Manager, but I could be wrong on that one.
I had a great experience here today! Amanda was so helpful and gave a totally relaxing 60min massage. The spa was super clean and comfy and the banana bread to snack on after was so delicious! I am so thankful to the regional manager Kristen for helping me out so quickly and giving me the chance to have a real absolute experience! I highly recommend the hotel vancouver location. Do the eucalyptus steam as well it is soooo worth the 15mins!
Absolute Spa @ Fairmont Hotel Vancouver is a Canadian Spa based in Vancouver, British Columbia. Absolute Spa @ Fairmont Hotel Vancouver is located at 900 W Georgia St, Vancouver, BC V6C 2W6, Canada.
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