Quick and efficient service! Came in with a charging cable that stopped working, and found the store to be packed. However, I was checked in and then sent to wait near the Genius Bar. Shortly after, I was queued up again and asked to wait in a specific spot where a technician then came and met me 5 minutes later. He was able to confirm the issue and replace the cord free of charge under my extended warranty. Overall good store, but could use some work to corral the line a bit as it was unclear where to wait when I first went in.
This place is always busy. Have been there numerous times and you have to be aggressive to get anyone to help you. Since just standing there you will not be helped. Efficient when you are able to flag someone down but very chaotic.
I installed a replacement battery from Amazon in my 2013 MacBook Pro, which turned out to be a dud. When I took it to the Apple Store the genius that helped me shamed me for using 3rd party equipment. I left the store somehow feeling guilty! On top of that they refused to replace the faulty battery with a good one because apparently its a danger to them to deal with 3rd party equipment. Now I have to put in my old battery and go back again. This is significant process because the battery is adhered to the frame of the computer. I went to Apple because I wanted this fixed quickly. In the end it was just a waste of time. I love Apple products but Im not sure if its worth it with service like that.
I'm writing this review to highlight a couple things about the level of service Apple provides through their retail store at the Pacific Center in Vancouver. I recently brought my iPhone 7 in to have a cracked screen repaired. I received the replacement screen and some time thereafter my phone was exposed to rain for several minutes of use. The phone shortly thereafter began to fail in several ways (home button, screen, proximity sensor, and speakers all failed). I contacted David at the Pacific Center to have the phone looked over and repaired, and the only option that was given to me was a full phone replacement for $400. This is after spending $800 on the phone itself and $180 on a repaired screen. Now nearly $1000 in with Apple, they are asking for another $400 to replace a phone that apparently is not supposed to have any water resistance (despite their marketing claims to the contrary). The manager at the store acknowledged that the marketing claim was "counterintuitive" yet was still unwilling to help. While I've always been a happy Apple customer, this experience has left me dumbfounded as to why they are unwilling to stand by their products or marketing claims, and I won't be purchasing again from the company unless they are able to make things right.
I had a bad experience at this branch in Pacific centre, I got IPhone x from Bell, there was an issue with the screen, got an appointment and went to see them. They checked the phone and the genius decided it is just software! And did something took like half an hour, then advised me to come back if the problem re-appeared. Just went outside it did, but to meet the genius again took me like another hour, who decided to replace the screen( The phone was 2 days old ). I argued that they should replace it as it was the most expensive phone in the market and it is brand new, and cause this happened to me twice in London and in Rio! They refused as it is from Bell and I should go to bell!!! Anyway I took the genius 3 more hours, so I spent my whole off day on Apple, complained to the shop manager, who were so fake! Listened and didnt give a crab!
Apple Pacific Centre is a Canadian Store based in Vancouver, British Columbia. Apple Pacific Centre is located at 701 W Georgia St, Vancouver, BC V7Y 1G5, Canada.
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