I've never used a travel agent before. I just always thought I could safe myself some money by doing all my own research and bookings online. My latest itinerary was complicated, so I decided to double check with a travel agent and I was sold immediately. The agent was helpful, knowledgeable and the flights I got were similar in price to what I had cobbled together online, but the timing and connections were much better! The agent has continued to answer any questions I've had that have come up after the fact promptly. I can't recommend the experience enough!
So thankful for Kelly's help organizing a multi-city trip. Kelly was super friendly, patient with my questions, and very quickly found the cheapest, most convenient flights for me (ideal departure, arrival and layover times) without any strings attached as to whether I would use her help to book them. Left to my own devices I was about to consider booking an 11 hour stopover to get the cheapest option (which was still more expensive than what Kelly found me), so I don't regret calling Flight Centre and finding such great service. Thank you Kelly!!
My wife and I prepaid a trip to Europe last year and a few weeks before we were to leave to go on our trip we still never receive a call from our agent as to our itinerary So I said to my wife we better go to their office to find out if everything is ok.To our surprise our agent had quit the company and gone back home to live in Saskatchewan ?So, if we never went to their office on commercial drive we may not have been called regarding our travel info.When we arrived at their office they were very friendly and finally found our info and explained that our agent had quit the company.So they printed out our info and gave us a nice booklet to summarize our trip.The agent that found our trip info said there was an emergency number we could call if we needed that was an omen of things to come.So months before our trip the agent had arranged a hotel for us in Paris near the main attractions and supposedly a hotel in london near the major attractions.So our specifications for a hotel was air conditioning, a safe in the room, not too expensive, hair dryer, iron and board and close to the major attractions.So he got the Paris hotel right but when we arrived in london we were in a skidrow area . The hotel had no air conditioning, no safe, no iron and board and there was an insecticide smell in the room which gave me a bit of a headache . The hotel was willing to switch our room but I said that was not necessary as we were trying to move to another hotel but the hotel said they could not refund our money cause we dealt with our agent a 3rd party. I also had paid for 3 days of wifi which I only used 1 day because I manage to find a hotel near the major attractions and we left the following morning.That was the end of may 2018 it is now August 2018 and our travel agent still has not called us and they had said we should be able to get an answer to our refund within about 6 weeks from end of may . So far nobody has called us probably because one original travel agent left the company and nobody wants to take responsibility for the screw up and we our our around $700.00 canadian approx.Oh that emergency number I called and got a girl in I think it was Calgary that was trying to send us to the same hotel I had found on the internet in london close to the attractions with all the amenities we wanted.I was not going to deal with another 3rd party so they could make another commission I booked it myself .I would not recommend this travel agent and will be contacting them this coming week to try and get a refund and will be talking to some tv stations regarding this screw up if we don't get a refund so there's people won't have to go what we went through.Well after writing this review 2 days later I received a phone call from Sarah the team leader of fllight centre on commercial drive .She was very sorry for what happened to me and my wife and said there would be a refund for the hotel in london that was in question.So I went to their office today and received a refund of $690.00 which represented the full amount paid divide by the number of days minus the one day we stayed.So, I was very happy to get such a quick response even though we did lose one day in london which would have been spent viewing the beatles museum perhaps but we did get most of my money back ! Thank you flight centre.
Cassandra was our travel agent for my honey moon and thank goodness for that! She nailed it and we had the time of our lives! Our trip to Cuba went off without a hitch thanks to her. She got us an amazing deal that I never would have gotten without her and lots of tours and an ocean view for little to no cost! Shes the bomb everyone go see Cass and she will help you with any trip so your memories are amazing and theres no stress! We will be booking through her again forsure
Amber was amazing. She was not the first Flight Centre person I worked with but she stepped in when I needed help both before my trip and again while I was away. She stayed in touch with me throughout the situation, she followed up with me promptly when I got home, and she made sure I got the refund I was entitled to. I can't say enough good things about this person. Thank you, Amber!
Flight Centre Commercial Drive is a Canadian Travel Agency based in Vancouver, British Columbia. Flight Centre Commercial Drive is located at 1733 Commercial Dr, Vancouver, BC V5N 4A4, Canada.
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