NEVER TAKE YOUR ANIMAL HERE - I would give 0 stars if it was possible. I have a strong feeling the positive reviews here are fake. I brought my cat in because he was lethargic and not being himself. After I explained my concerns to the vet he asked no follow-up questions, basically just quickly felt his belly (no checking breathing or respiratory sounds or anything else) and told me he didn't know but would take a blood sample. He immediately whisked my cat into the back and was told to wait in the lobby. Later the receptionist or tech brought my cat out into the lobby holding my cat in his arms and handed the cat to me while the front door was wide open. I didn't see the vet again but was just handed a bill for $250. I don't mind at all paying for veterinary treatment for my kitty, I want the best for him, but I usually expect a vet to discuss options, whether the blood test is necessary, what he might expect to find from it and what I should watch for when I get home. I got none of this. I had to actually ask the receptionist how I would get the results and I received a response of, oh I guess you can call tonight or tomorrow. The next morning, I called them for the blood test results. First the receptionist told me they only had a partial report in so I should call back. I asked if I could please know what the partial report said and he seemed surprised and put me on hold. A vet came onto the phone and told me the test showed some elevated liver enzymes and that was concerning so I should bring my cat in immediately for hospitalization and IV fluids. I felt really skeptical so I asked to pick up the report so I could take it for a second opinion. They reluctantly gave me the report when I showed up and I brought my cat to another clinic. The other clinic took the time (as a vet should) to explain the report and why the liver enzyme values were not worrisome. My cat was sick, and slightly dehydrated. All he needed was subcutaneous fluids and rest. I believe if I had admitted my cat to Atlas it would have not only been unnecessary but actually harmful. I believe that the vets do not have the level of competency we should expect from vets and their practice is to prey on people's emotions in times of stress. They know people want what's best for their pets and will listen to what they say, as they are the "experts". Before this I believed that all vets at least have a certain level of competency and wish for the best for all animals but this is not the case at Atlas. Please do not take your animal there.
Perhaps its a question of being understaffed for graveyard shifts, perhaps its a result of being one of the only 24-hour options in the city, leading to a sense of disregard...My wife and I had to have one of our cats put down at Atlas recently. For some unknown reason, they opted -not- to prep our cat beforehand, choosing instead to do it right in front of us.Quick jab with a syringe, and a terse "she'll vomit now" before the vet walked out the door, leaving my wife and I to spend the last moments of our time with our cat watching helplessly as she convulsed and ejected the contents of her stomach-- as he had been suffering acute renal failure, that meant liquid and blackish bile.Several minutes later, the vet returned with an assistant. They (quite roughly) shaved her, paying so little attention to the process that they tagged our cats ear several times. I guess they don't think it matters now that A- the cat is sedated, and B- she's about to die anyways? So, uncaring shave job aside, the vet then stuck the IV feed line into our cats arm with enough force to cause quite noticeable bleeding. Then, without any further care or concern, the final injection. A quickly mumbled "sorry for your loss" and he was gone. All told, this horrifying display of cold, unfeeling euthanasia took maybe 5 minutes. My wife and I, over the course of 24 years, have taken in many rescues, and thus this isn't our first time dealing with feline euthanasia. I can tell you that this is the first time we've ever been subjected to all the prep being done right in front of us.You cannot know what a sickening feeling it is, watching your loved one being treated like that-- but what can you do? Tell the vet to stop? "Take your business elsewhere"? You pay before the process, so they had their money. We really had no choice but to just take it.Thank you, Atlas, for gifting us the worst possible experience as our final farewell to our cat.
0 STARS!Dog stayed there for 3 nights for boarding. Came back with cut lips (like someone kicked him in the mouth) also had a patch of skin missing from his behind. Called the hospital to see what happened, NO EXPLANATION given. WILL NEVER LEAVE MY DOG HERE AGAIN. You would expect an "Animal Hospital" to actually care for the dogs. Now I am not surprised at all the negative comments and I seriously question the 5 star ones. This place is a joke. LEAVE YOUR PET HERE IF YOU'D LIKE FOR IT TO GET INJURED AND RECEIVE NO EXPLANATION FOR WHAT HAPPENED.
They have knowledgeable and caring staff at Atlas Animal Hospital quickly responded to a poisoning of our Bull Mastiff, while on vacation. We called them up with the early symptoms and our suspicions that he ate mouse poison. They had us bring him in right away even though they already had a full schedule and we were not regular customers. The staff treated immediately and scheduled a follow-up appointment. The changes for blood tests and examination were reasonable and less than we pay at home for similar services.
After seeing 3 different vets over the lifetime of my pet, I am very happy to have found this place. Quality care at affordable prices. Pus they are available to help anytime (open 24/7), no appointment needed. Have seen them on 4 different occasions with various issues, and I always got knowledgeable doctors and great service. When I first learned about them, I thought that lower prices mean they offer substandard care. But I have seen differently! They are a legally operating business, and following standard veterinary procedures.
Atlas Animal Hospital & Emergency Vancouver is a Canadian Veterinary Care based in Vancouver, British Columbia. Atlas Animal Hospital & Emergency Vancouver is located at 5696 Fraser St, Vancouver, BC V5W 2Z4, Canada.
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