Wanted to bring our cat in for suspected UTI and GI issues. They were able to see us the very next day. Dr. V explained his thought process for tests and the elimination process to figure out what was going on, in enough detail so we could follow what was happening. Given lots of time to decide what tests we wanted to do (no pressure). Very gentle and caring handling of our scaredy cat. They followed-up each day after our visit to check how she was doing, prepared pain medication to give her, and called promptly to give results of urine tests. All in all, great service and very caring and knowledgeable staff!
We've visited Dr. Kramer and Dr. Goldberg (Who has since retired) and could not be happier with their help. Our puppy had a very complicated health issue which they properly helped explain to us, went over all of the options and contacted us multiple times afterwards to follow up. Highly recommended. They truly treat your pet as if it was their own.
A few months ago, my friend recommended this clinic for my cat, since she has been having her dog treated at the clinic a few months before it passed away. I brought in my cat to have her neutered and after a few exams on my cat, Michael Goldbergh, one of the vets at the clinic, told me that my cat has cancer, because he wanted to rip me off!!! It was very hard to believe at first, because I didnt see any changes in my cats appetite or mood. I was very sad and devastated, so I decided to take my cat to another clinic and get a second opinion. At the other clinic, after having her examined, the doctor said that my cat is healthy and she DOES NOT have cancer! Now, 3 months has passed and my cat looks fine and healthy (just like before). So, the vet, Michael Goldbergh, was playing with my cats life, just so he can make more money off of it. Clearly, money is WAY more important to MICHAEL GOLDBERGH than our poor animals life!! I am glad I got a second opinion and left the clinic for good!
It saddens me that after attending this clinic for over 10 years, I've chosen to move on. I used to believe that the extra money was worth it, but none of the vets I used to see are there anymore and I recently experienced a situation that required them to prove their ability to show good customer service. Sadly, not only the receptionist, but the clinic manager, and vet chose to take the prideful route, and attempted to shift the blame so that they didn't have to accept that they'd clearly missed a basic step in their practice. Regardless of whether my issue was valid, the way they handled it showed their true colours. Perhaps the acquisition by VCA of this practice has created this shift in culture. I'm only giving two stars because I adore their vet technicians and I'll be sad not to see them again.
Dr V was excellent, he saved my cat where other vets couldnt. Great Diagnosis and communication. Staff was very nice and accommodating. Prices are high but prices are high everywhere, here its for good services!
VCA Canada Vancouver Animal Wellness Hospital is a Canadian Veterinary Care based in Vancouver, British Columbia. VCA Canada Vancouver Animal Wellness Hospital is located at 105 E Broadway, Vancouver, BC V5T 1W1, Canada.
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