Located inside the pet store, friendly animal loving staff and thorough pet doctors. Introduction of my pup to the vet was loaded with treats to ensure a good experience for the pup. The vet I spoke with was very informative and listened to my every concern, also gave me a earful of recommendations for a healthy pup. Very satisfied.
The staff are so helpful, communicative and most importantly gentle with pets. My slightly jumpy pup got 3 vaccine updates in just a minute with out even flinching.
So kind and up front. We are very glad we came here.
Great place and staff are all very friendly and helpful. I recommend it. Don't expect much help from the cat though, if it is working the front desk!
I've been to this vet a handful of times, but have not had a positive experience. They're supposed to be a walk-in clinic, but whenever I walk in, they don't have any vets available. Either they're not there or busy for the next 1-2 hours. Fine, so I tried calling in for an appointment before going. Appointment confirmed by the front desk, then I must have gotten 2-3 calls asking me to reschedule for various reasons.Finally settled on an appointment, then I go in and I still have to wait a long time to be seen. Every other time I had to make an appointment and every time I had to wait 15-30 mins.Then there were the issues with the food. I was sold a bag of prescription food that expired within a month of the purchase date, but I didn't know until I got home. I asked to return it, but I was told they had a no return policy. They said I was told that I was buying almost expiring food and was given a discount. I was not told this, and the invoice didn't note this either. Finally spoke to a manager and had to settle for a credit for half the amount.Another issue with food, I was quoted one price over the phone and when I went in to pay for it, they raised the price. My dog needed it, so I couldn't say no... Not happy.The vets there are good though, and attentive... So it seems the issues really are from the front desk staff only. It's a bit of a shame, as this is a convenient location.
Vancouver East Veterinary Walk-In Clinic is a Canadian Veterinary Care based in Vancouver, British Columbia. Vancouver East Veterinary Walk-In Clinic is located at 3033 Grandview Hwy, Vancouver, BC V5M 2E4, Canada.
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