We are tourists in Vancouver living at a friends condo in Kitsilano district.Today, , we had to replace a piece of a stressless chairs accessory that we had unfortunately broken by accident. We found this store close from our place on the internet who are dealers of the product. We were served by a gentleman called mister Helen Zhang. Not only he immediately found the good piece we needed, but he also repaired the broken piece with his tools, because we were not able to unscrew it by ourselves. He was so kind and helpful, and we were so happy to have settled the problem, that we would have been ready to pay quite a lot of money for that great service. But then he said he did it for free, and wished us a very good trip in Vancouver. We cannot thank him enough! Thanks so much Mr. Zhang!
Summer Huang was very helpful throughout the whole buying experience. She is patience, professional and knowledgable. Not only I am happy with the products that I got at Inspiration. Summer definitely gave a lot of good suggestions when it comes to matching with color and style.
They are selling RUFBETTEN brand but it is from China not from Germany. It is not fake but poor fake quality. Anestly, it is almost fake to me. I bought one of leather covered bed frame but after year( waranty is over ) it started crack every where and peeling off terribly. It was beautiful bed frame until waranty is over. They said they can sell another new one as half price. It was only they can do for me but I don't want to buy this terrible bed frame again.Anyway. It is fake leather. I have a fake leather sofa from Ikea for more than 15 years. This sofa condition is much better. It just have little spot cracks. I checked invoice recently. It says leather look. The sales lady didn't explain about it. I only checked price but I didn't check details at that time. I knew inspiration selling high end stuffs so I didn't expected it is fake leather.Anyway, if you have plan to buy any furniture over there, ask them is it from China? Is it real leather? Or they will not tell you about it. You must ask them. Or you will buy poor fake quality expensive furnitures.Ps. I am looking for people have same problem as me. Mine is RUFBETTEN Cocoon bed white leather look.I saw other 1 star review here.It is about asian customer. Yes I am an asian that was why I made a stupid mistake. I didn't check invoice cafully at that time. That is why Inspiration focus on asian customers
We bought nearly all our furniture from Inspiration because of their excellent quality items and best customer service. We would love to recommend the most professional sales person Summer to everyone who plan to shop at Inspiration. She offered us not only excellent in-store purchasing experience, but also outstanding after-sale services. We would definitely come back to Summer again in the future!
I just wanted to write this review as I am also in retail myself and I do expect a great customer experience when you purchase an item no matter pricey or not.We went to Inspiration to have a look around to get some ideas and then we met Summer in the showroom and that all changed from looking to buying.We had a great experience working with Summer as her positive attitude and her knowledge combined with her gentle approach made us very comfortable making our decision to buy.Summer was straight forward and honest and gave us all the information required to make our decision without being pushy at all.Thanks again Summer!
Inspiration Furniture is a Canadian Furniture Store based in Vancouver, British Columbia. Inspiration Furniture is located at 1275 Ave, W 6th Ave, Vancouver, BC V6H 1A6, Canada.
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